• What is the difference between In-store Rewards and Online Rewards?
  
  To thank you for your patronage, we have created rewards that can be used in our stores as well as via our online Bakery. In-store rewards are rewards that can be used only in our stores (located at Tiong Bahru, Telok Ayer, ION Orchard, Cluny Court, and Neil Road). Online Rewards are mostly redeemed via promo codes applied to online purchases during checkout at our Online Bakery.

   

   

• Am I able to use an in-store reward online, or vice versa?

Once an in-store reward has been claimed, you will only be able to use it in-store as online rewards require a dynamically generated code. This will also mean that online rewards will not be applicable for use in-store. 

• How many vouchers can I use at a time?

  Only 1 voucher is allowed per transaction or order. Vouchers are non-stackable and not applicable for use with any other ongoing promotions.
  
  

• Will my reward(s) expire?
  
  Other than your Birthday reward, which expires 30 days after your birthday, most of our rewards expire within a year from the date you redeemed it. We recommend that you refer to the Terms & Conditions associated with each reward for its specific expiry date.

   

   

• When will I receive my birthday treat?
  
  You will be able to redeem your birthday treat for the period commencing 7 days before your birthday and ending 30 days after your birthday.
  

   

   

• Can I change my reward after redeeming?

Unfortunately, rewards that have been redeemed are non-refundable and non-exchangeable. If you have questions or require assistance on this matter, you can reach out to us at thanksfrom@plainvanilla.com.sg and we will be happy to help.