• I already signed up for an account in-store. How do I use it for online purchases? 
  
  Log in and complete your account set-up by adding your email address to your profile here.
  
  This will ensure any points earned from online orders are synced to the account you signed up in-store. Once you are ready to place your order online, be sure to log into your Thanks From PV account via our website using the same email address, or check out with the email registered.
  
  You will now also earn points for all future online orders as long as they are placed with this email address.
  
  
  
• How do I update my personal details?
  
  You can do so either through our WebApp on your mobile phone or via a browser. To access your profile via our WebApp, tap on your WebApp icon followed by ‘More’ and ‘Personal Details’; here you will be able to update your email address and/or phone number.
  
  Alternatively, ensure that you are logged in and tap here to update your profile details via a web browser. 
  
  

  To protect the integrity of our birthday reward, date of birth details cannot be updated by members. If you entered an incorrect date of birth, please email us at thanksfrom@plainvanilla.com.sg and we’ll be happy to assist.

• How do I reach the ‘Many Thanks’ tier? 

In order to qualify for the 'Many Thanks' tier, you will need to have placed $750 (or more) worth of orders in the last 180 days. Your 'Many Thanks' tier membership will last for 180 days and will allow you to enjoy a special selection of perks as a gesture of appreciation from us.

• How do I maintain my 'Many Thanks’ status?

Your ‘Many Thanks’ tier is valid for 180 days from the date you qualify. During these 180 days, spend S$750 or more to renew your tier for another 180 days. 

Example: If you qualify for ‘Many Thanks’ on 24 February 2026, your tier will be valid until 23 August 2026. To renew it, spend at least S$750 by 23 August 2026. If you do, your tier will be renewed for another 180 days from 24 August 2026. If not, you will revert to Tier 1 on 24 August 2026.

• Will my account lapse?
  

  
  Membership accounts without transactions for 365 days or more will be automatically closed, helping us better serve active members.
  

  
  
• I don’t wish to receive notifications from Thanks From PV . How can I opt out?
  
  To opt out of Thanks From PV notifications, you can tap on this link to unsubscribe from all future communications. 
  
  Should you wish to cancel your membership account, write to us at thanksfrom@plainvanilla.com.sg.
  
  
• What are your other Terms of Use?
  

   

  Thanks From PV is free to join. Points have no cash value, cannot be exchanged for cash, and cannot be combined with other offers or discounts unless explicitly stated.

   

  Memberships are for personal, non-commercial use only and cannot be shared, sold, or transferred. Aligned with PDPA guidelines, our rewards programme is intended for guests 18 and older, but welcomes 13 to 17-year-olds to participate provided a parent or guardian has reviewed and agreed to the terms.
  
  Our Privacy Policy is incorporated into these terms. Read it to understand how Plain Vanilla collects, uses, and protects your personal information.

   

  
  We reserve the right to suspend or terminate any membership without notice if we suspect a violation of these Terms, or any unauthorized, fraudulent, or unlawful use of the account. Upon termination, all accrued points are voided. 

   

  Plain Vanilla Bakery Pte Ltd reserves the right to modify these Terms or any programme guidelines at any time. We encourage you to visit this site at thanksfrom.plainvanilla.com.sg regularly for the latest updates, as your continued participation constitutes acceptance of any changes.